Returns-Portal

Please note that only products that have merely been tried on will be accepted for return. Additionally, the entire opened original packaging must be returned. The existing labels on the product must not be removed. If the packaging is missing or incomplete, there may be additional costs or deductions from a refund for the customer, as the goods will no longer be considered as new.

You can find your order details in the order confirmation email that you received after placing your order. Example: Order number: #FG24-CH-10000, Email address: max.mustermann@mustermail.ch.